What to expect from onboarding to an FX provider

Onboarding is a regulated process, not a sales hurdle

When a UK business is introduced to a regulated FX provider, the onboarding process exists for a reason: it satisfies the provider's obligations under UK anti-money-laundering rules and the FCA's customer due-diligence requirements. Understanding what is asked, and why, makes the process noticeably faster.

The typical sequence

1. Initial enquiry. You tell us about your business and the currencies you work in. We make sure the provider can support you.
2. Document collection. Expect to share Companies House details, beneficial-ownership information and ID for the directors who will operate the account.
3. Provider review. The provider runs its own checks. Timelines depend on the completeness of what was submitted.
4. Account activation. Once approved, the provider issues account access. You sign in directly to their portal; TimeFX does not hold your funds at any point.

Tips that consistently speed things up

• Have your latest certificate of incorporation and one recent proof of address for each director ready before you start.
• If your business has a layered ownership structure (a holding company, multiple trading entities), draw a simple ownership chart — it saves several rounds of email.
• Use a business email for the primary contact. Personal email addresses slow down the verification step.

Account opening, eligibility and timelines are determined by the provider's standard checks. We can introduce and support, but we cannot speed up the regulated due-diligence step.

To start the conversation, make an enquiry.